"we need to invest in process before we need it, not when the emergency strikes."
We like to think we make complicated decisions based on rational analysis, but most of the time, we actually make an emotional decision and then invent a rational analysis to justify it.
How true.
Sounds like someone I know and love.
If your team regularly suspends your stated overarching mission with thinly disguised emergencies in search of an outcome you’re not that proud of, it’s time to admit that the emergencies are what you actually do.